{
 "about": "This is a process map made with Ver Dura Complexity (https://complexity.verdura.cc). It shows a multistep process as steps joined by what flows between them.",
 "howToRead": [
  "nodes: the steps of the process. Each has a name, a description, a class, tags, a lane (\"layer\" in the data), and maybe a group.",
  "objects: the things that flow between steps, such as a document, a decision or a product. A node \"requires\" objects (its inputs) and \"produces\" objects (its outputs).",
  "connections: each joins one output of a node (\"from\") to one input of another node (\"to\"). Both ends carry the same object. Follow connections to follow the process. A connection back to an earlier step is a loop.",
  "if: an output with \"if\" is produced only on that condition. Several outputs of one node with different conditions are a branch.",
  "classes: kinds of step (for example a person, a machine, a source). They may carry a description.",
  "tags: free marks on nodes. The tag \"Problem\" marks a step that has an issue.",
  "layers: the lanes of the map: places or stages of the process, in order. Every node and group is on one lane.",
  "groups: bundles of steps on one lane. A group may sit inside another group (\"parent\").",
  "notes: stage notes. Each is an observation about one or more steps (\"nodes\"): what works well there, what goes wrong, an idea. It has a heading, a text (\"body\"), maybe a type, and maybe tags. Read them to judge the steps they are on.",
  "noteTypes: the kinds of stage note, in the order the map owner ranks them (for example Good and Bad). A note with no type has none of them.",
  "place: \"start\" on the step the map owner marked as where the process begins, \"finish\" on the step where it ends. Other steps with no inputs or no outputs are further starting or end points.",
  "An input with nothing connected to it comes from outside the map; an output with nothing connected leaves the map or is not used yet."
 ],
 "asText": "https://complexity.verdura.cc/view/htgiGBmzNeA8IsIPVmX6IAod/map.txt",
 "openInBrowser": "https://complexity.verdura.cc/view/htgiGBmzNeA8IsIPVmX6IAod",
 "map": {
  "app": "complexity",
  "name": "Customer journey",
  "flow": "left to right",
  "defaultClass": "87abb56c-a0c8-48b8-ace5-5c8b97ec26a2",
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    "name": "Stage"
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    "name": "Issue"
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    "name": "Constraint"
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    "name": "Problem"
   },
   {
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    "name": "No data"
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   {
    "id": "e5989458-c35d-487a-88a6-84658b55a4f4",
    "name": "For improvement"
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    "name": "Behaviour"
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   {
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    "name": "Issue"
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    "name": "Behaviour"
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  "nodes": [
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    "id": "08870060-443a-4ea2-8402-f2865f04b67e",
    "name": "(Potential) client enters the store",
    "description": "Just went in",
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    "tags": [],
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      "object": "50e31eac-c9af-43df-9ff4-3c25d1f80c73",
      "if": "Regular patron"
     }
    ]
   },
   {
    "id": "4893965f-9083-4b57-8a85-1c6c867ed53a",
    "name": "First glance",
    "description": "The decision 'Is this the right place for me?' is made at this step",
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   {
    "id": "935bed8a-a8ea-4bf2-b0ba-751bdcde7576",
    "name": "Searching for the item(s) in the store",
    "description": "",
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   {
    "id": "9e62c1b7-4977-4ae3-9dca-acfd893000a9",
    "name": "Getting to the store",
    "description": "",
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   {
    "id": "93b91f74-6813-4397-bbc7-b46fa915650b",
    "name": "Passerby",
    "description": "We have heavy foot traffic; many shoppers come in just because 'why not?'",
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    "name": "Checkout",
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    "id": "positive",
    "name": "Good"
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    "name": "Bad"
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    "id": "7e6e4841-84cc-44dc-ae04-40c22931dc83",
    "type": "positive",
    "heading": "In general, we have good parking",
    "body": "Except on Wednesdays",
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    "type": "positive",
    "heading": "We have good lighting",
    "body": "NB: when we add the second display table, we will need to adjust the spotlights too",
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    "type": "positive",
    "heading": "Store staff are at every major crossing",
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    "type": "negative",
    "heading": "No entrance canopy",
    "body": "When it rains, nobody shelters here, so the store window gets no captive audience",
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    "type": "negative",
    "heading": "When it rains, there is nowhere to put the wet umbrella",
    "body": "",
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    "id": "6f363806-6fd2-4384-99c2-a3858dcf6120",
    "type": "negative",
    "heading": "The stand with small merch is too tall",
    "body": "For most visitors who are not very tall, it blocks the view of the room where the real goods are on display",
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   {
    "id": "2ba30c45-b767-4b31-b4a3-f136b0d86728",
    "type": "negative",
    "heading": "The store is too big; it needs aisle signs",
    "body": "The store is now so large that we need in-store navigation: finding an aisle has become a problem",
    "nodes": [
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 }
}