Understand complexity by mapping it.

Complexity is a tool for mapping processes. You describe the steps: who does what, what each step needs, and where it goes next. The map draws itself. Then work on it with others, and share it with anyone to gather feedback.

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  • No tidying by hand

    No more hours spent lining up shapes and colouring them by type. Complexity draws the map and keeps it tidy, however many steps and branches there are, while you can still style it your way.

  • See what is missing (yet!)

    An output that goes nowhere, or an input that comes from nowhere, is listed as an issue. Not ready to map a branch yet? Add the input anyway and connect it later.

    The Issues list: Liquid in Condenser is unused, Solid in Condenser is unused
  • Feedback made easy

    Share a map with as many reviewers as you like. They comment right on the steps. Set a PIN to keep the map from prying eyes. Then go through the comments and update the map.

    Want to workshop the poster-sized map? Export it as SVG or PNG.

    Three steps in a row; the middle one carries the mark of one comment
  • Orchestrate with swimlanes

    When many actors take part, it gets hard to see who does what, and when the work passes on. Give each a lane: one for Sales, one for Development. The interaction points stand out.

    Three lanes, Packing station, Warehouse and Prediction system, with the work passing up from one to the next
  • Find your way on a big map

    Pick a step and follow every path from it or to it with the arrow keys, checking each step on the way. Or select everything that comes before it or after it, to see all the ways at once.

    Light up everything that leads to a step or follows from it. Use Bird's eye to see the whole map at once and jump to any part of it.

    The online shop map: everything that follows Ask the customer what to do is highlighted, and that step's menu is open on Highlight successors
  • Work on a map together

    Invite people to look or to edit. Several people can change a map at the same time: you see who is there and what each is editing, and nobody overwrites anybody.

  • Ask an AI about your process

    Give a map's link to an AI assistant. It reads the whole map, steps, branches and all, and answers your questions about the process. Coming soon: your AI makes maps for you from your own data.

  • Groups that fold

    Want to keep some steps together? Group them. Want them out of sight for a while? Close the group. Want to see only what is inside? Hoist the group, and everything else is hidden.

    A group, Check the order, folded shut: a small picture of its steps inside, a line coming in and two going out
  • Tag what matters

    Want to ask more about a step, but later? Tag it "For later". See a trouble spot? Tag it "Problem". Tags make it easy to come back to a map and pick up where you left off.

  • A map anyone can read

    Few people can read a BPMN diagram, yet we ask stakeholders to review them. It is like a musician handing out sheet music instead of playing! A Complexity map needs no training.

Map with Complexity

  • Processes and flowcharts

    How the work really gets done: who does what, in what order, and what passes between them.

    Demo map
  • Customer journeys

    Every step a customer takes, from first hearing of you to coming back, and what they need at each one.

    Demo map
  • Information architecture

    The pages and sections of a site or an app, and how people get from one to another.

    Demo map

Map your first process today

Even the most complex system gets clearer once you map it.

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